Customer Operations Specialist (Remote)

Shape the future of the leather industry with us at Gusti Leder

Immerse yourself in the world of Gusti Leder, where every bag tells a story and every product is more than just an accessory - it is a statement for sustainability and style. At Gusti Leder GmbH, a company known for its commitment to transparency, quality and the promotion of slow fashion, we offer you more than just a job. We're offering you a chance to be part of a movement that aims to change the leather industry for the better.Gusti Philosophy (gusti-leder.de)

Your mission: Roles and responsibilities

• Should be able to solve tickets fast but sensibly

• Should be able to handle tricky customers

• Recognizing own mistakes and offering solutions

• Balanced adjustment between company policy and customer demands

• Should have the capability of multitasking

• Identifying the needs of the team and proactively take action to support other team members

What awaits you at Gusti Leder:

A competitive salary package: An hourly salary , including overtime pay, because we value your commitment.

Exceptional benefits: From an attractive bonus system and flexible working hours we make your work life easier

An inspiring work culture: Experience flat hierarchies, open communication and regular team connects with international colleagues.

Requirement:
-Minimum 1 yr experience in customer support

-English Language is a must. French and German is a plus.

-Capability of handling overtime or work load

-Willing to provide support during weekends on high workload.

-Flexibility in work

-Solution Oriented

-High Patience Level

Interested?

We look forward to receiving your application via our online form or hit the apply button from the job portal you are applying from. The application only takes 5 minutes.

If you have any questions, your contact personal Akshata can be reached at personal@gusti-leder.de.

Why Gusti Leather?

Our products are a symbol of conscious consumption and sustainable elegance. We are proud to not only offer our customers high-quality natural products, but also to introduce the charm and elegance of vintage leather goods. From the unmistakable smell of real leather to our diverse range of products, ranging from bags and backpacks to accessories and stationery, Gusti Leather has something to offer for everyone. Our goal is to create stylish but also functional products that accompany you on all your adventures.

What makes us special?

Gusti Leder stands for more than just the beauty of natural leather products. We actively promote the principles of slow fashion by investing in transparent production and the creation of items that are both durable and timeless.